FAQ

When is the next divider restock?
It will be every other Friday, starting October 4, 2024! 

Do you do custom doodle stickers?
Firstly, thank you for thinking of my shop! However, it depends on the project and how much time I have in between orders. Nevertheless, I would love to hear your ideas and can give you further assistance if you use the contact page to send me more information.

Do you combine orders?
Thank you so much for being a returning customer, however unless it was discussed prior to placing both orders, I cannot combine orders due to the logistics and number of customer orders in the queue.

Can I cancel my order?
If you wish to cancel your order, you have 24 hours from when your order is placed to reach out to me for a full refund. After the initial 24 hours, there will be a $5 fee.

Do you accept returns?
All sales are final. If, however, you receive a damaged or defective item, please contact hello@softpaperstudio.com and I will gladly issue a refund, exchange or store credit. All digital products are final sale.

My package was returned to the shop. What now?
If your tracking indicates that your order has been returned to sender, send me an email with your order number and a screenshot of your tracking, and I will check my mailbox to see if it has arrived. If the address needs to be updated (i.e, adding a missing apartment number), your order can be resent after additional shipping costs have been paid. 

I see my shipping label was created but there hasn’t been any movement.
I always ship packages the same day as the label is created, unless 1) your label was created after 3pm CST and/or 2) your label was created on the weekend, which in both latter cases, I drop those packages off the next business day and always get them scanned in by a USPS worker. However, even when I make sure to have all packages scanned in, sometimes the tracking information does not always update in the system and can sometimes skip updating until it arrives for scanning at the next USPS location. That is why I ask customers to allow 24-48 hours for your tracking to update, though sometimes it takes longer than that. Thank you for your patience!

What’s the status of my order?
Please note the current processing times, located at the top of the website. If it is past the processing time for your order and you have not received an email with tracking information, please check your spam/junk folder. If you still cannot locate a tracking number for your order, use the contact button to reach out. Please include your order number and I will gladly provide you that information.

If your tracking says your package is in transit, please contact USPS with your tracking number and they can inform better on the status or location. If your tracking says your package was delivered but it did not show up, you can take the following steps:

1. Check your shipping address to make sure the address is your correct and current address.

2. Check with your neighbors to make sure it wasn’t delivered to the wrong home, unit or that it wasn’t delivered in an obscure part of your home, i.e the porch.

3. Contact USPS with your tracking number and they can perform a dropped off GPS trace (make sure to ask them for this). They can see a GPS track of where and when the package was delivered. They can be reached at 1-877-275-8777 or use the missing mail form: click here.